Shipping & Returns Policy

Shipping Rates / Free Shipping Over $100 Program

Shipping is FREE within Canada for orders with a subtotal over $100, to a MAXIMUM of $60.00. The customer will be charged for any additional freight costs associated with their shipment. Most shipments are much less than this, but heavier items such as clutches and exhaust kits may incur a small fee to the customer to cover the additional freight costs. If you are outside a dense populous area, then it's usually recommended to have us ship your order to the nearest depot of the carrier we ship with, as this will be the most economical route. Customers will be contacted regarding any extra freight charges for approval.

Turnaround

All orders for products that are in stock are shipped within 48 hours Monday - Friday 8am - 3pm. Daily cut off time at 11:00am

Shipping Carriers

BC Diesel uses a variety of carriers when shipping product, which are dependant on the products being shipped and the delivery points that they are being shipped to. Since we at BC Diesel pay for freight on orders over $100, it is our discretion to determine which carrier gets used for each order as we may get a better discount with a certain carrier to your location. However, if there is a particular carrier that you prefer to deal with, then we can ship using that carrier for an additional charge (we would charge you the difference between our preferred carrier and your requested carrier). We use the following carriers to deliver our orders:

• Canada Post
• Loomis Express
• Purolator
• UPS
• FedEx

Order Tracking

When a tracking number is provided by the shipping carrier, we will update your order with the tracking information to email address supplied. If not received, please check all junk/spam folders.

Back Orders

If an item goes on backorder, we will send you an email regarding estimated waiting and shipping times. If requested, we will ship you the in-stock portion of your order right away and the backordered portion when we receive it. You will not be charged any additional shipping and handling for the second shipment.

Important Note About Deliveries

We ship all of our parcels out with a signature required option. You may request that this option be removed if there is no one available at the delivery address, however if it is sent without a signature required option and the parcel is stolen or lost, there is nothing that we or the freight carrier can do to compensate you.

Products Damaged During Shipment

Shipments should be inspected at time of delivery. Any obvious damage to the shipment should be noted on the couriers Bill of Landing. Upon unpacking the shipment, you must make any claim for product damage during shipping directly to the courier company. BC Diesel Truck Repair Ltd. Will NOT be responsible for any damaged or lost packages where Value Protection Insurance was not added from the check out page at the time. All claims subject to varying policies individual to each shipping & freight company.

Returns and Refunds Policy

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase. If an item is returned without contacting us prior to you sending it, it may be returned to you at your expense.

1. Please email [email protected] to request an RMA number.

2. Ship your item freight prepaid to:
     BC Diesel and Truck Repair, Ltd.
     Returns Department RMA # 
     #116 – 14620 64^th Avenue
     Surrey, BC   V3S1X7 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Electronics can not be returned if they are opened.

All returns must be made within 90 days of purchase date

Non-Returnable Products

Special order items, replacement parts, items that have been installed, obsolete or discontinued products are not eligible for return.

Restocking Fee

All items are subject to a 15% restocking fee which will be deducted from your refund. Products that are returned are also subjected to covering the original cost of the shipping as well as the 15% restocking fee.

Credits

Credits will be issued upon receipt, inspection and approval of the returned item(s), net of any applicable restocking fees. Please allow 30 (thirty) business days from the date we receive the returned product(s) to process the RMA and issue the appropriate credit. Returns may take longer than 30 (thirty) days if there are core charges involved, as we must wait until we receive the core credit from the manufacturer before it is passed along to you.